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Customer service officer

Grameen UNIQLO is the social business initiative of Asia’s No# 1 and World’s No# 2 apparel company Fast retailing CO. Ltd. which runs many global brands such as UNIQLO, Theory, GU, etc. In the year 2010 Fast Retailing Co. Ltd. initiated social Business operation in Bangladesh through UNIQLO Social Business Bangladesh Limited under the brand name Grameen UNIQLO. Grameen UNIQLO started retail operations from July 2013. At present Grameen, UNIQLO has 17 Outlets. Grameen UNIQLO is working with the objective of providing truly great comfortable clothing at affordable prices.

Job Responsibilities
• Address any questions/ queries through SNS, phone call, email & respond to customer inquiries in a timely manner.
• Handling complaints, troubleshooting problems and providing information to the customers/prospects.
• Actualize customer voice for business development in coordination with related departments.
• Data entry, analysis, report preparation about the customer’s voice from stores & digital platforms.
• Collect customer voice through survey & preparing reports accordingly.
• Any other tasks are given by the management.
Experience Requirements
• Fresher with good communication skills is encouraged to apply.
• Having 1 to 2 years of experience will get preference.
Educational Requirements
• Graduation
Additional Requirements
• English proficiency is must (as she/he needs to work with global colleagues)
• Must be flexible and be able to work under pressure
• Positive attitude
Salary
• BDT 13,000-18,000 taka/Month
Other Benefits
• Two Days Weekly holiday, KPI Bonus,
• Retirement benefits
Job Location
• Dhaka

Apply instruction

If you meet the above requirements and want to start your career in customer service please apply in PDF format to hr@grameenuniqlo.com mentioning “Customer Service Officer” by 20th December 2019

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